General Questions

Q1: What is the KAMPE HMO Health Insurance Plan?

The HDPTC KAMPE HMO Health Insurance Plan is a comprehensive health insurance package offering affordable and accessible healthcare services, including preventive care, specialist consultations, hospitalization, and more.

Q2: Who can enroll in the KAMPE HMO Health Insurance Plan?

The plan is open to individuals, families, and organizations, including employees and self-employed individuals.

Q3: What does the KAMPE HMO plan cover?

Coverage includes outpatient care, inpatient care, specialist consultations, diagnostic tests, maternity care, chronic illness management, emergency services, and wellness programs. Additional benefits vary by plan.

Q4: Are pre-existing conditions covered?

Yes, pre-existing conditions are covered, but they may be subject to a waiting period depending on the plan.

Enrollment and Eligibility

Q5: How do I enroll in the KAMPE HMO Health Insurance Plan?

Enroll by visiting our website, contacting our customer service team, or through an employer if offered as part of a corporate package.

Q6: What documents are required for enrollment?

For individuals, valid identification and proof of address are required. Corporate plans are facilitated by employers, but on an individual enrollment basis.

Q7: Can I add family members to my plan?

Yes, you can add dependents such as a spouse and children. Each member added is enrolled individually Using the Plan

Q8: How do I access healthcare services under the plan?

Visit any of the accredited hospitals or clinics in the KAMPE HMO network and present your membership card.

Q9: Can I use the plan outside my state or country?

Yes, the plan offers coverage in various locations within the network. All plans provides coverage in Migetis only at this time

Q10: What happens in case of an emergency?

In an emergency, visit the nearest accredited hospital. Our 24/7 customer support is available for immediate assistance.

Costs and Payments

Q11: How much does the KAMPE HMO plan cost?

Costs depend on the type of plan (individual, family, or corporate) and the level of coverage. Contact our sales team for a personalized quote.

Q12: How do I make payments?

Payments can be made via bank transfer, online payment platforms, or at our office. Flexible payment options (monthly, quarterly, or annually) are available.

Q13: Are there co-payments or hidden fees?

Some services may require small co-payments, but there are no hidden fees. All charges are clearly outlined in the policy document.

Plan Management

Q14: Can I upgrade my plan?

Yes, plan upgrades are possible at any time by contacting our customer service team.

Q15: What if I lose my membership card?

Notify us immediately to request a replacement card, or you could do it yourself online. A small replacement fee may apply if we assist you in replacing your card.

Q16: How do I change my primary healthcare provider?

Submit a request via our customer portal or contact our customer service team for assistance.

Support

Q17: Who do I contact for support?

Reach our customer service team via email, phone, or by visiting our offices. Our 24/7 helpline is available for emergencies via WhatsApp, and a regular telephone line.

Q18: What if I am dissatisfied with the services provided?

Report any issues to our customer service team. We are committed to resolving complaints promptly.

Q19: How do I cancel my subscription?

To cancel, contact our customer service team. Cancellation policies and refunds depend on the terms of your agreement.

You can cancel your services at any time, but it will be prorated subject to the time of use.

Q20: Patient with HDTPC KAMPE HMO is covered in any HDPTC related facilities.  What about other facilities when admitted to the hospital?

HDPTC entities are accredited providers, any service(s) provided will be covered at a negotiated rate. Hospitals are assigned at enrollment, you can use your enrolled hospital at any time.

Q21: Are all NHIS approved facilities covered by our HMO.  A lot of questions are coming up as we are launching this. Can we have a FAQ to be placed on our website about our HMO for all to know, especially those in diaspora.

Yes, all NHIS-approved facilities contracted with Kampe Health Plans, are covered for services.

Q22: What are my co pay for my doctor’s or specialist visit or hospitalization?

There are no co-pays; you can opt for services or medication that would typically not be covered by your plan; you will need to make some out-of-pocket expenses at that instance.

If you have additional questions, please contact KAMPE Health Plans at Customer Support Hotline, email us at support@kampehealth.com, or visit our website at www.kampehealth.com.